Premier Leasing, located in Madison, WI, is currently seeking a driven individual to take on the full-time Service Manager position! This position is ideal for those who have experience in leadership, professionalism, and have excellent communication skills. This is a great opportunity to join a growing and successful dealer group!

Primary Duties:

• The Service Manager is responsible for the overall maintenance budget and goals for the Premier Lease fleet
• Fosters effective and timely communication between service departments across CSM Companies to ensure timely, cost effective and proper repairs are being completed on all Premier Leasing units
• The Service Manager communicates with customers regarding service needed, status of unit repairs and any bill back repairs
• Reviews PLL unit repair orders for accuracy, time verification and completeness
• Manages out of network service requests through Paccentral and internal communications with customers

Responsibilities:

• Creates and manages local purchase orders for all PLL units
• Reviews and monitors maintenance spend on PLL units
• Tracks and reviews warranty and policy requests
• Reviews maintenance data to identify trends that can be used to make proactive maintenance decisions on units
• Provides management information to the PLL General Manager and Director of Operations as it pertains to PLL maintenance trends
• Evaluates Service Department's performance against target goals and standards, taking appropriate corrective action when needed
• Establishes and fosters relationships with key outside vendors to include CSM, Kenworth, PACCAR, engine distributors, drive train and miscellaneous vendors
• Maintains good customer relations by addressing all customer concerns and mediating a solution between all parties involved
• Thorough knowledge of and compliance with manufacturer and vendor warranties and technical service procedures
• Manages outside local vendors -Tires, Reefer maintenance, etc.

• The Service Manager must have an Associate's degree (AA) in a technical field or comparable work experience
• Three to five years heavy-duty truck service or related experience with supervisory experience preferred
• Management skills to include strategic plan development, decision making abilities and program implementation
• Ability to demonstrate or display extensive product knowledge to customer and staff
• Must be highly organized, detail oriented and results driven
• Ability to prioritize and handle numerous tasks simultaneously
• Ability to work well under pressure while assisting a wide variety of customers (both internal and external) while fostering relationships with key industry contacts
• Effective written and oral communication skills
• Ability to handle upset customers in a professional manner
• The Service Manager must possess good mathematical skills, basic computer skills, and knowledge of Windows
• Ability to travel to meetings, visit customers, attend training classes
• Ability to sit, stand, bend, kneel, stoop and lift/move up to 75 lbs. on a regular basis
• Ability to work in a dealership environment to include 8 - 12 hour days with frequent exposure to weather elements